Remarkable customer service throughout North America!

When it comes to our hardwood cutting boards, we put our time into ensuring you receive the high-quality products you are looking for. We do the same with the customer service we offer to our clients. If for any reason you aren’t 100% satisfied with your order, we’re here to help.

To issue a return or refund, please call our toll-free number. 1 (888)250-4002

Our Policy

  • You have 30 days from receiving your products to request a return or refund.
  • To be eligible for a return or refund, your board must be unused and in the same condition as received.
    * Request will be denied if the boards are used or washed subsequent to receiving. Please check out our care and maintenance page for more information.
  • We require 2 to 3 business days to process your request.
  • Anything that can be lightly sanded is not considered a defect or damage. At our descretion we can decide if a credit should be issued.
  • Our cutting boards have a one-face guarantee.
  • Wood has natural variance, that is not considered a defect but part of the natural beauty of the product.
  • Photos of your product(s) are mandatory for proof of damage.


  • Products must be shipped back within 15 days of request approval.
  • A restocking fee will be charged if returned with an unjustifyable cause or if boards arrive back to us in a worse condition than initially received.
  • If a refund is requested upon a return, it will be issued once the boards are received and inspected.

See below for shipping details.


  • Shipping will only be charged for returns without justifiable cause of return.
    * In cases of refunds, shipping costs (if any) will be deducted from your refund.
  • Return shipping cost will be the same as initial shipping cost.
  • In cases of damaged products, shipping fees will be covered by us for the damaged products only.

Still have questions? Give us a call on our toll-free number and we’ll help you to the best of our ability.